Effective Date: 15-05-2025
Introduction
This Privacy Policy outlines how Packaging Layers gathers, utilizes, safeguards, and manages your personal and non-personal information when you interact with our website and services. Your continued use of our platform signifies your acceptance of the practices described here.
1. Information Collection Practices
A. Personally Identifiable Information
Packaging Layers collects personal details that you voluntarily provide through various interactions with our services. This includes, but is not limited to:
- Contact Information: Full name, email address, telephone number, and physical shipping/business address submitted through our quote request forms.
- Transaction Details: Information related to product purchases, payment methods, and order history when you complete transactions on our platform.
- Communications: Records of correspondence when you contact our support team or submit inquiries via email or contact forms.
B. Non-Personally Identifiable Information
Our systems automatically gather technical and behavioral data to enhance functionality and user experience:
- Device and Network Information: IP address, browser type and version, operating system, device identifiers, and internet service provider (ISP).
- Usage Analytics: Pages visited, time spent on each page, navigation paths, referral sources, and interaction metrics (clicks, downloads).
- Cookies and Tracking Technologies: Persistent cookies (stored on your device) help remember preferences and session data. These can be managed through your browser settings.
2. Purposes of Data Utilization
The information we collect serves multiple legitimate business objectives:
- Service Delivery: Processing orders, generating quotes, and fulfilling customer requests efficiently.
- Platform Optimization: Analyzing traffic patterns to improve website performance, content relevance, and user interface design.
- Customer Communications: Sending service-related notifications (order confirmations, shipping updates), promotional offers (opt-out available), and administrative messages (policy changes).
- Security Measures: Detecting and preventing fraudulent activities, unauthorized access, and other malicious threats.
3. Data Sharing and Third-Party Disclosures
Packaging Layers adheres to strict confidentiality standards but may disclose information under specific circumstances:
A. Essential Service Providers
- Logistics Partners: Shipping carriers receive necessary delivery details (name, address, contact number) to complete order fulfillment.
- Payment Processors: Financial institutions and payment gateways obtain transaction data strictly for processing payments (credit/debit card details are encrypted and not stored by Packaging Layers).
B. Legal and Compliance Obligations
We may release information if required by subpoenas, court orders, or government regulations to comply with applicable laws or protect our legal rights.
C. Business Transfers
In events such as mergers, acquisitions, or asset sales, customer data may transfer to the successor entity, with prior notification to affected users.
4. Commitment to Data Security
Packaging Layers implements robust safeguards to protect your information:
- Encryption Protocols: Secure Socket Layer (SSL) technology encrypts data transmitted through forms and during transactions.
- Access Controls: Restricted internal access to PII on a need-to-know basis for authorized personnel only.
- Regular Audits: Periodic security assessments to identify and address potential vulnerabilities.
Disclaimer: While we employ industry-standard measures, no electronic transmission or storage method is entirely risk-free. Users share information at their own discretion.
5. User Rights and Choices
You retain control over your data through the following options:
- Access and Corrections: Request a copy of your stored data or update inaccuracies by contacting our support team.
- Data Erasure: Submit a verifiable request to delete personal information, subject to legal retention requirements.
- Marketing Preferences: Unsubscribe from promotional emails via the “opt-out” link, though service-related communications will continue.
6. Cookies and Tracking Technologies
- Functionality Cookies: Enhance user experience by remembering login sessions and preferences.
- Analytical Cookies: Help us evaluate website traffic and engagement metrics through tools like Google Analytics.
- Third-Party Cookies: Advertisers or social media platforms may set cookies via embedded content (e.g., videos, share buttons). Their policies govern such data collection.
To disable cookies, adjust browser settings, but note that certain features may become unavailable.
7. External Website Links
Our website may contain links to third-party sites (e.g., social media, partner vendors). Packaging Layers is not responsible for their privacy practices. We advise reviewing their policies before submitting any personal information.
8. Data Retention Framework
Packaging Layers retains information only as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with tax, legal, or regulatory obligations.
- Resolve disputes or enforce agreements.
Non-Personal information may be stored indefinitely for analytical purposes.
9. Policy Amendments and Updates
Packaging Layers reserves the right to modify this Privacy Policy periodically. Changes become effective upon posting the revised version on our website. Material updates will be communicated via email or site notifications where required by law.
10. Contact Information
For questions, data requests, or concerns regarding this Privacy Policy, please reach out to:
Call: (888) 602 7585
Email: support@packaginglayers.com
