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Privacy Policy

    More than 5,000 customers love us: 4.9 Trustpilot Reviews 4.9 Google Reviews

    Effective Date: 15-05-2025

    This privacy policy outlines our practices and policies regarding the collection, use, and disclosure of your information through our website, Packaging Layers. It also provides details about your privacy rights and how the law safeguards you.

    By using our website, you consent to the collection and use of your information as described in this privacy policy. Your data is utilized to provide and enhance our services.

    Collection of Information

    Packaging Layers exclusively owns the information collected from our users at various points on our website. This includes data gathered through our quote form, where users may provide contact details such as their name and email address.

    Sources of Information Collection

    Personal Information via Quote Form

    Packaging Layers collects customer information, including names, email addresses, phone numbers, shipping addresses, and other personal or business-related details as part of user contact information.

    Log Files

    We collect non-personal, non-cryptographic information such as IP addresses, visit dates, referring URLs, browser types, and ISPs. This includes data on time spent on our services and other demographic information useful for our collective purposes.

    Information Collection via Links

    Our website may contain links to external sites. Packaging Layers is not responsible for the privacy practices of these sites. We encourage users to be vigilant when leaving our site and to review the privacy statements of other websites that collect personally identifiable information. This privacy policy applies solely to information collected on our website.

    Information from Children Under 13

    We do not knowingly collect personally identifiable information from children under 13. No one under 13 should provide personal information to us.

    Information via Email Communications

    Occasionally, we may send emails about announcements, special offers, alerts, confirmations, or surveys. If you interact with our emails, we are notified to improve our services. Customers can unsubscribe from marketing or promotional emails using the “unsubscribe” button in the email. Opting out of promotional emails does not affect transactional emails, such as order updates.

    Types of Information We Collect

    Personally Identifiable Information

    We only store personally identifiable information, such as your name, birth date, mailing address, email address, or phone number, if you voluntarily provide it through activities on our website, such as:

    • Creating an account on our site.
    • Submitting contact details via the quote or order form to make a purchase.

    We use this information primarily to fulfill your product requests. It may also be used to contact you post-purchase for customer service purposes, such as resolving issues or gathering feedback. Additionally, this information helps us inform you about other products, services, or business purposes.

    Non-Identifiable Information

    We collect non-identifiable information automatically provided by your web browser, including:

    • IP address
    • Access times
    • Browser and operating system
    • Device type
    • Referring website
    • Pages visited on our site

    Purpose of Information Collection

    We collect information to:

    • Personalize your experience and deliver content and product offerings tailored to your interests.
    • Enhance customer service for your support requests.
    • Process transactions efficiently.

    Retention of Your Information

    We process and retain your personal data only as long as necessary for the purposes for which it was collected, or to comply with legal obligations, resolve disputes, or enforce our contracts and policies.

    If you register and create an account on our website, we store the personal information provided in your profile and dashboard. Users can view, edit, or delete their personal information (except usernames) at any time. This information is protected with SSL certification and can also be accessed or edited by website administrators.

    Securing Your Information

    We use SSL certificates to safeguard information collected from users, whether through quote forms or other means. If any user information is stored offline, we ensure it remains within our office premises. We, along with our third-party service providers, implement security technologies to protect your personal information from unauthorized access.

    We urge you not to share your account password with anyone. While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. Packaging Layers employs reasonable measures to safeguard your information.

    We prioritize the security of our users’ and customers’ information, implementing reasonable measures to protect personal and business data from unauthorized use or access, both online and offline. Access to user and customer information within our offices is restricted.

    SSL Encryption

    Our website uses Secure Socket Layer (SSL) encryption, the highest standard for securing data transmitted over the internet. However, we cannot guarantee absolute security for information sent over the internet.

    Use of Your Information

    We may use personally identifiable information to customize the website, present relevant content, offer products and services for purchase, send marketing updates, and fulfill buying and selling requests.

    We may contact visitors and authorized customers via email regarding research, purchase, or selling opportunities, or to respond to specific inquiries.

    Sharing or Disclosing Your Information

    With Third-Party Intermediaries

    We use a third-party company for order shipping and a credit card processing company for billing. We do not retain, share, store, or use personally identifiable information for secondary purposes, though third-party companies may do so.

    With Advertisers

    Third parties, such as Google or Meta, may use information about your visits or purchases to serve targeted ads. This helps deliver relevant advertisements, attract similar visitors, and evaluate ad performance. Non-identifying information (e.g., browser type, IP address, or referring website) may be collected by advertisers when you visit our site. We may use this data to display ads on partner sites after you leave ours. Your information is aggregated with others, ensuring ads do not use sensitive or discriminatory data.

    Advertisers provide us with statistical analyses of website visitors, which cannot identify you unless you voluntarily provide personal information (e.g., via email, phone, contracts, or purchases).

    For Legal Requirements, Rights, or Safety

    We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of any person.

    For Legal Disclaimer

    We strive to protect your private details, but we may release your information when legally required, such as in response to a subpoena, warrant, or court order with jurisdiction over our website. We may also disclose personal data to comply with mandatory governmental requirements or demands from authorities.

    Controlling or Deleting Your Information

    Upon receiving a verifiable request, we will delete your personal information from our records and instruct our vendors to do the same, subject to certain exceptions.

    Controlling Your Personal Information

    You may restrict the collection or use of your personal information by:

    Choice/Opt-Out

    • Opting out of promotional emails while retaining the right to receive transactional emails.
    • Informing us if you do not wish to receive frequent updates after placing an order.
    • Contacting us via email to opt out of newsletters or promotional emails.

    When filling out forms on our website, you can indicate whether you consent to your information being used for direct marketing. You may change your preferences at any time by contacting us via email or letter.

    We will not sell, distribute, or lease your personal information to third parties without your permission, unless required by law. We may send promotional information from third parties with your consent.

    Under the Data Protection Act 1998, you may request details of the information we hold about you for a small fee. Contact us at support@packaginglayers.com for further details. If you find any information we hold to be incorrect or incomplete, notify us promptly, and we will make corrections.

    Cookies

    Defining Cookies

    A cookie is a small data element sent to your browser to store information like usernames, preferences, or shopping cart contents. We use persistent cookies, which are small text files stored on your hard drive for an extended period. You can remove cookies by following your browser’s help file instructions.

    Our Purpose of Using Cookies

    Packaging Layers and its order section use cookies to identify users, link user files to orders, and enable the shopping cart. Our site cannot function fully with cookies disabled.

    We use cookies (and related technologies) to analyze trends, administer the site, and facilitate navigation.

    Cookies for a Better and More Personalized User Experience

    Cookies allow us to store data on your computer to provide a tailored and improved experience when you return to our site.

    Taking Control Over Cookies

    You can manage cookies through your browser settings. Disabling cookies may limit your ability to use certain features on our site.

    Business Transition

    Defining Business Transition

    If Packaging Layers undergoes a merger, acquisition, or asset sale, users’ personal information will likely be transferred as part of the business assets.

    Notifying Customers About Business Transition

    If a business transfer results in your personal information being used differently from what was disclosed when collected, we will notify you and provide choices regarding the change.

    Changes to Our Privacy Policy

    We may update our privacy policy periodically and will post changes on this page. If we make significant changes to how we use your personal information, we will notify you via email or a prominent notice on our website, depending on your preferences. Changes take effect immediately upon posting, unless otherwise specified.

    We recommend reviewing this privacy policy periodically, as it may change from time to time.

    Contact Us (For Further Queries)

    If you have any questions about this Privacy Policy, please contact us at: support@packaginglayers.com.